Frequently Asked Questions
Everything you need to know about your Velvet Caviar order.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Are your cases protective?
Yes, our cases are engineered with FirmFlex technology and drop-tested to provide 360-degree protection while maintaining a slim, stylish profile.
What is your return policy?
We offer a 14-day window for returns and exchanges. Items must be in their original packaging and unused condition to qualify for a refund.
Do you offer a warranty on your products?
We stand by our quality. All Velvet Caviar cases come with a 1-year limited warranty against manufacturing defects and print fading.
Do your cases work with wireless charging?
Absolutely! All of our phone cases are designed to be compatible with standard Qi wireless chargers and MagSafe accessories.
How do I know which iPhone or Samsung model I have?
You can check your model in your phone's settings under 'About'. Please ensure you select the correct model at checkout to guarantee a perfect fit.